Thank you for shopping at The Ritz-Carlton, Hong Kong, by submitting your personal data, you are authorizing The Ritz-Carlton, Hong Kong as your supplier and FUSION Limited and its affiliates as the payment gateway processors; to use your data for the purpose of processing the payment transaction, and to retain your data for future reference of the transaction and hotel promotional communications.

 

EShop promotion Terms & Conditions:

  • The eShop promotion items are available for purchase through The Ritz-Carlton, Hong Kong eShop.
  • All eShop items purchased are nonrefundable, cannot be redeemed for cash or exchanged for any other products or services. No reissue and no cancellation allowed; cannot be reused, cannot exchange for cash, resold or be used to purchase other items or services.
  • EShop items purchased cannot be used for resale, or other commercial activities without the written consent of The Ritz-Carlton, Hong Kong.
  • All EShop promotion items cannot be used in conjunction with other promotional privileges, including but not limited to Marriott Bonvoy™ benefits, discounted items, credit card discounts, vouchers, promotional menus, room service, banquets, events and meetings.
  • All EShop promotion e-ticket are for one-time use only. No credit or change will be given on the unused portion of the e-ticket.
  • Marriott Bonvoy™ points cannot be earned upon redemption by Marriott Bonvoy™ members; cannot be used in conjunction with other offers or benefits upon redemption.
  • All EShop promotion items must be redeemed and used only for the selected items at The Ritz-Carlton, Hong Kong.
  • All EShop promotion items purchased must be redeemed on the date, time, and venue selected, invalid after expiration.
  • The Perfect Roast Takeaway Menu requires 24 hours (1 day) by 5 pm advance order and available for redemption and pick up at the hotel lobby located on Level 9. Additional delivery fees apply, please contact our In-Room Dining team at hkgkw.irdenquiry@ritzcarlton.com or +852 2263 2160 for delivery arrangements.
  • The Afternoon Tea Set takeaway and picnic basket requires 24 hours (1 day) by 5 pm advance order and available for redemption and pick up at the hotel lobby located on Level 9. Additional delivery fees apply, please contact our In-Room Dining team at hkgkw.irdenquiry@ritzcarlton.com or +852 2263 2160 for delivery arrangements.
  • The Cakes and Pastries item requires 24 hours (1 day) by 5 pm advance order and available for redemption and pick up at Café 103, located on 103/F of the Hotel, on the chosen date between 12 noon to 8 pm. Additional delivery fees apply, please contact our restaurant team at hk@ritzcarlton.comor +852 2263 2135 for delivery arrangements.  
  • The Ritz-Carlton Winter Casserole item require 48 hours (2 day) by 5 pm advance order and available for redemption and pick up at the hotel lobby located on Level 9. Additional delivery fees apply, please contact our In-Room Dining team at rc.hkgkw.irdenquiry@ritzcarlton.com or +852 2263 2160 for delivery arrangements.
  • Our restaurants team will contact you directly for delivery arrangement and collect additional delivery fee.
    • Delivery Service Fee (a surcharge of $150 applies to appointed delivery time on top of the current delivery fee): Kowloon: HK$250 per address; Hong Kong Island: HK$350 per address; New Territories and Southern Hong Kong Island: HK$450 per address. Delivery service not applicable to outlying islands and overseas.
  • In Hong Kong, it is illegal to sell alcohol to any person under the age of 18 years. Similar restrictions apply in other jurisdictions. By placing an order with The Ritz-Carlton, Hong Kong, the Customer confirms and warrants that he or she is at least 18 years old. At the time of your dining experience, we may request proof of age from the person accepting the order.
  • The Spa promotion and retail product e-tickets must be redeemed and used at The Ritz-Carlton Spa, Hong Kong located on 116/F of the hotel.
  • A 10% service charge applies based on the original price, and the full amount payable will be reflected at check out.
  • For enquiries, please contact Restaurant Reservations at hk@ritzcarlton.com, and Spa Reception at spareception.hk@ritzcarlton.com; or call +852 2263 2263, Monday to Sunday 10 am to 8pm.
  • EShop promotion items and reservations to restaurants and spa is available on a first come, first served basis and subject to availability. Advance reservation is required and will not be adjusted or extended once the purchase is made. All purchase are non-refundable.
  • Hotel operating hours include restaurants and Spa & Fitness are subject to change without prior notice. 
  • E-ticket with QR code must be presented upon redemption, and will not be replaced in case of loss; validity cannot be extended.
  • Any unredeemed e-tickets will not be valid after the expiration date and cannot be extended.
  • A “No-show” fee equals to the items purchased applied, and is nonrefundable.
  • Please be advised that we observe a smart casual dress code at Tosca di Angelo and Tin Lung Heen. No beach sandals, open toe shoes, sleeveless shirts and shorts for all gentlemen.
  • Product images are for illustrative purpose and reference only and may differ from the actual product.
  • During the transaction, you may receive a payment authorization SMS from your credit card carrier or bank, this does not mean that the transaction has been processed, if the transaction is successful, the payer will receive a confirmation email for validation.
  • The Ritz-Carlton, Hong Kong Hotel policies apply, in case of disputes, the decision of The Ritz-Carlton, Hong Kong shall be final.
THE RITZ-CARLTON, HONG KONG
Address
International Commerce Centre, 1 Austin Road West,
Hong Kong, China
Phone Number
+852 2263 2263